Return Policy
At Elekit Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Window
You may return most items within 7 days of receiving your order for a refund or exchange.
2. Conditions for Returns
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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You must provide proof of purchase (invoice or order confirmation)
Returns that do not meet these conditions may not be accepted.
3. Non-Returnable Items
The following items cannot be returned:
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Used or damaged products
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Opened electronic kits or components
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Customized or special-order items
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Sale or clearance items
4. How to Request a Return
To initiate a return:
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Email us at support@elekitshop.com within 7 days of delivery
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Include your order number and reason for the return
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Wait for the return authorization and instructions
Note: Returns sent without prior approval will not be accepted.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds are processed within 5–7 business days
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Refunds will be issued to your original method of payment
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Shipping costs are non-refundable
6. Exchanges
If the item is defective or damaged upon arrival, we’ll gladly exchange it for the same item at no extra cost. Please contact us with photos as proof.
7. Shipping Costs
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You are responsible for the cost of return shipping unless the item is defective or wrong
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For defective or incorrect items, we will cover the return shipping cost
8. Contact Us
For any questions or concerns, feel free to reach out:
